privacy-policy.md (6961B)
1 # Privacy Policy 2 3 Last updated: October 9th, 2024 4 5 ## What we collect and why 6 7 ### Identity and accesss 8 9 When you sign up, we collect a username and password in order to 10 authenticate you in the future. 11 12 We also collect your email address in order to communicate to you 13 necessary account status information. Your email is shared with 14 shared with our payment processor [Stripe, Inc.](https://stripe.com) 15 so they may contact you in regards to your payment. Please see their 16 policies in order to learn how they use this information. 17 18 ### Advertising and Cookies 19 20 We do not use cookies nor do we give your information to advertisers. 21 Depending on your account settings, we may ocassionally send you 22 emails regardings updates or improvements to the service or our 23 other products. 24 25 ### Voluntary correspondence 26 27 When you email or otherwise contact Spaceplanner.App with a question 28 or to ask for help, we keep that correspondence, including your 29 email address, so that we have a history of the past correspondence 30 to refernce if you reach out in the future. 31 32 We also store information you may volunteer, for example, written 33 responses to surveys. 34 35 ## Your rights with respect to your information 36 37 - Right to Know. You have the right to know what personal information 38 is collected, used, shared or sold. We outline both the categories 39 and specific bits of data we collect, as well as how they are 40 used, in this privacy policy. 41 42 - Right of Access. This includes your right to access the personal 43 information we gather about you, and your right to obtain information 44 about the sharing, storage, security and processing of that 45 information. 46 47 - Right to Correction. You have the right to request correction of 48 your personal information. 49 50 - Right to Erasure / "To Be Forgotten." This is your right to 51 request, subject to certain limitations under applicable law, 52 that your personal information be erased from our possession and, 53 by extension, from all of our service providers. Fulfillment of 54 some data deletion requests may prevent you from using our services 55 because our applications may then no longer work. In such cases, 56 a data deletion request may result in closing your account. 57 58 - Right to Complain. You have the right to make a complaint regarding 59 our handling of your personal information with the appropriate 60 supervisory authority. 61 62 - Right to Restrict Processing. This is your right to request 63 restriction of how and why your personal information is used or 64 processed, including opting out of sale of your personal information. 65 (Again: we never have and never will sell your personal data.) 66 67 - Right to Object. You have the right, in certain situations, to 68 object to how or why your personal information is processed. 69 70 - Right to Portability. You have the right to receive the personal 71 information we have about you and the right to transmit it to 72 another party. 73 74 - Right to not Be Subject to Automated Decision-Making. You have 75 the right to object to and prevent any decision that could have 76 a legal or similarly significant effect on you from being made 77 solely based on automated processes. This right is limited if the 78 decision is necessary for performance of any contract between you 79 and us, is allowed by applicable law, or is based on your explicit 80 consent. 81 82 - Right to Non-Discrimination. We do not and will not charge you a 83 different amount to use our products, offer you different discounts, 84 or give you a lower level of customer service because you have 85 exercised your data privacy rights. However, the exercise of 86 certain rights may, by virtue of your exercising those rights, 87 prevent you from using our Services. 88 89 Many of these rights can be exercised by signing in and updating 90 your account information. Please note that certain information may 91 be exempt from such requests under applicable law. For example, we 92 need to retain certain information in order to provide our services 93 to you. 94 95 In some cases, we also need to take reasonable steps to verify your 96 identity before responding to a request, which may include, at a 97 minimum, depending on the sensitivity of the information you are 98 requesting and the type of request you are making, verifying your 99 name and email address. If we are unable to verify you, we may be 100 unable to respond to your requests. If you have questions about 101 exercising these rights or need assistance, please contact us at 102 <privacy@spaceplanner.app>. 103 104 Depending on applicable law, you may have the right to appeal our 105 decision to deny your request, if applicable. You also have the 106 right to lodge a complaint with a supervisory authority. If you are 107 in the EU or UK, you can contact your data protection authority to 108 file a complaint or learn more about local privacy laws. 109 110 ## How we secure your data 111 112 All data is encrypted via SSL/TLS when transmitted from our servers 113 to your browser. 114 115 The data in our databases is not encrypted while live in our database 116 in order to efficiently process requests, although passwords are 117 always hashed before being stored persistantly. 118 119 ## What happens when you delete content in your account 120 121 When you delete a floorplan, all the data associated with it (name, 122 address, furniture, etc.) may be kept for under 30 days in order 123 to allow you to restore it. Furthermore it may be kept in backups 124 for another 30 days. Altogether the information should be purged 125 within 60 days. 126 127 If you choose to delete your account, your content will become 128 immediately inaccessible and should be purged from our systems in 129 full within 30 days. 130 131 ## Data retention 132 133 We keep your information for the time necessary for the purposes 134 for which it is processed. The length of time for which we retain 135 information depends on the purposes for which we collected and use 136 it and your choices, after which time we may delete and/or aggregate 137 it. We may also retain and use this information as necessary to 138 comply with our legal obligations, resolve disputes, and enforce 139 our agreements. Through this policy, we have provided specific 140 retention periods for certain types of information. 141 142 ## Location of site and data 143 144 Our servers are operated in both the United States and the European 145 Union. Please be aware that any information you provide to us will 146 be transferred to and stored in the United States or the EU. By 147 using our websites or services and/or providing us with your personal 148 information, you consent to this transfer. 149 150 ## Changes and questions 151 152 We may update this policy as needed to comply with relevant regulations 153 and reflect any new practices. Whenever we make a significant 154 change to our policies, we will refresh the date at the top of this 155 page and take any other appropriate steps to notify users. 156 157 Have any questions, comments, or concerns about this privacy policy, 158 your data, or your rights with respect to your information? Please 159 get in touch by emailing us at <privacy@spaceplanner.app> and we'll 160 be happy to try to answer them!